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Microsoft Outlook Problem

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OK, basically my dad, when he clicks the "Send/Receive" button in Microsoft Outlook (NOT Outlook Express), an alert dialogue box pops up that says "The operation failed." and the title is "Microsoft Outlook". However, in my Outlook account, everything is fine. Also, my dad set Outlook to get his mail automatically every minute, and so every minute, his mail is sent and recieved, it's just the "Send/Receive" button that doesn't work. Does anyone know how to fix this, or what the problem is? Thanks!

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