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AndrewB

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  1. Listing:

    Dawn of the Planet of the Apes [Blu-ray 3D + Blu-ray + Digital Copy] (Bilingual)

    Life of Pi - Collector's Edition [Blu-ray 3D + Blu-ray + DVD + Digital Copy] (Bilingual)

    Hello. I just received The Life of Pi 3 disc collectors edition. Unfortunately, it only contained one of the three discs (the 3D blu ray) along with a written explanation that the other 2 discs were not included. This was not indicated at any stage during the ordering process. Since the item was not as described, please indicate how I may receive a full refund. Thank you.

    As this was at one time a rental product the discs were separated so that both discs could be rented separately. We stated this in our product disclaimer on Amazon as follows:

    "FULLY GUARANTEED! 3D BLU-RAY DISC ONLY – BLU-RAY AND DVD DISCS NOT INCLUDED. Previously viewed rental product, all discs cleaned and checked for playability. Cases or UPC’s may not be exactly as shown. Cases and discs MAY have rental label(s) attached. Purchase is for feature disc only, all secondary discs, bonus features and/or digital copies may not be included."

    This disclaimer can be seen in the Condition column on the same screen used to "add to cart". This was also reflected in the price, at $13.99, I suspect when you receive your copy of the Dawn of the Planet of the Apes, you will have the same concerns, this again would be reflected in the $8.00 price point.

    That said, we do not want unhappy customers, so if you would return the movies to us (you should be able to use the same package and just mark it "return to sender") once received, we will be happy to refund you the amount of the products, which in this case would be $21.99. Thank you and please acknowledge if you will be returning these two items.

    Hello and thanks for your response. However I'm not quite sure you understand. I did not make any mistake on my part. The listing is clearly for the 3-disc collector's set. You admitted to intentionally sending me the collection with missing discs, which is a serious violation of Amazon's rules. You also admitted that the Planet of the Apes movie will also have a missing disc. I see no reason why I should go to the cost or inconvenience of returning the item due to a mistake on your part. Please go ahead and refund me the total cost of both items, plus the original shipping cost, which comes to a total of $28.97. If you do this then I will happy and there will be no further problems. I would also suggest that you review your listings to make sure to remove any items that do not comply with Amazon's selling rules, as I buy a lot of 3D movies and I would hate to have to inconvenience you with this again. Thanks and have a great day.

    Hello,

    We are writing to confirm that we have processed your refund in the amount of CDN$ 28.97 for your Order 701-8312977-3711417 from --------------.

    1. Clonehunter

      Clonehunter

      Heh, I like it. Good share.

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