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Patrick

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About Patrick

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    someone employed to clean and maintain a building

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  1. I hope my job gets outsourced to Pakistan/India/Phillipines, there is just too much bullshit involved. The only problem is, there are no jobs around. I need to have a job. There needs to be some serious change here so I can maintain my sanity and source of income. No one wants to stand up to management, because the corporate guys could fire us all in a heartbeat. Can anyone offer any solutions to make them change their policies? We can't unionize, they'd just fire us all. We've asked our supervisors for change, and nothing happens. Also, does anyone else have a similar experience in customer service?

    [rant]

    TL:DR: management is setting impossible requirements for us lowly employees. I dont want to lose my job. How do I influence change in the corporate machine?

    1. Show previous comments  35 more
    2. myk

      myk

      Perhaps their centers are a nice place to work in, relatively speaking, compared to other jobs in India or compared to centers in some other countries. India has a lot of poverty, which could explain wages that are well-above average, yet cheap internationally speaking.

      One drawback Indian telemarketing and support centers have in providing services to Americans, who make a huge demand, is that they make a particular use of English which is not entirely clear to Americans. That is, English is taught a lot in India but it has British roots with Indian particularities in accent and tone. To counter that they usually develop other skills such as a high degree of technical expertise.

    3. Super Jamie

      Super Jamie

      myk said:

      Perhaps their centers are a nice place to work in, relatively speaking, compared to other jobs in India or compared to centers in some other countries. India has a lot of poverty, which could explain wages that are well-above average, yet cheap internationally speaking.

      Of course. I don't think this is a bad thing, it enables India's economy to grow whilst providing Dell with cost savings. Indians obviously work cheaper, there is no point paying Indians the same as Dell would pay Americans/Brits/Australians as this would negate the advantages of hosting a foreign call centre and India would get nothing.

      I read in the news a little while back that there is an increasing trend of skilled Indian workers moving back to their homeland after getting experience and promotions in Western jobs. A large proportion apparently move back from non-management roles into management roles, living very well in a place I assume they would rather be.

    4. Quasar

      Quasar

      40oz said:

      I work at a Subway restaurant

      Please tell them to bring back all the cheese choices. I am seriously pissed off that they took away my provolone >:(

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